Return and exchange of articles
We do everything we can to inform you about the articles via our website. If an item nevertheless does not meet your expectations, it can be exchanged or returned. Discounted items can be returned but the shipping costs that we have incurred will be settled. A number of conditions apply to returns and / or exchanges (hereafter: returns):
Items that you have purchased via www.filiath.nl can be exchanged and / or returned without giving reasons, provided that:
a) These items must be reported to the delivery address for return within 14 days after receipt via the “return” option on the site.
b) The items must still be in the original state of dispatch, be provided with attached labels and price tags.
c) Beware of discounted items; the postage costs that we have incurred to send the order to you will be deducted from the amount to be refunded if you return discounted items.
d) The items for which a return number has been requested must be returned to us within 14 days after receipt of the order at the delivery address.
Filiath will only accept returns that have been registered as described above and for which the instructions indicated have been followed. Returns that are not or not registered within the stipulated time, will not be accepted.
Return shipments are returned via a PostNL Parcel Point. We ask you to put the item back in the box that you received on receipt.
The customer is obliged to send the items to be returned at his own expense. Returns, which are sent by mail, must be franked at all times. Insufficient stamped returns are not received and therefore not credited.
In order to exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example, in writing, by post or e-mail) that the agreement will be revoked. You can use this model withdrawal form for this.